The name you can trust in Time Attendance and Access Control

Tensor Product and System Support

Recognizing that many companies rely on round-the-clock functionality, Tensor provide a team of hardware engineers 24 hours a day, 365 days a year.

Maintenance contracts are available for support of both hardware and software, and we offer a range of options allowing you to tailor your support package to your own requirements.

The Tensor helpdesk is also on hand to offer advice and guidance on any technical issues you may have with your systems or software.

Tensor Helpdesk Support

Tel: (937) 242 7407
Fax: (937) 242 7409

Unlike many other companies who provide similar systems, we support all of our products in-house, so you can get instant feedback and action to your support requirement.

Support Key Benefits

• global engineering support
• remote modem support for immediate diagnosis and fault resolution
• telephone helpdesk hotline support and advice
• professional manuals for all products
• constantly updated online support
• rapid response via email or FTP
• software training courses available either at your premises or at our training centre

Online Customer Support Area

Tensor provides all customers with access to a dedicated online customer support area, which requires a username and password. A range of information is available specific to your particular system, including downloadable material such as manuals, installation guides, and help files.

To access the online support section, simply visit www.support.tensor.com and log in with your username and password. If you do not know your logon details, then simply send an email to webmaster@tensor.com, where your identity will be checked against our system, and your details sent.

Features of the Customer Support Area include:

• Access the Tensor Support Web Site for the latest downloads, installation manuals and guides.
• View documentation specific to your organisation and system.
• See the current progress of your RFA's.
• Access special offers only open to registered Tensor customers.